Marg Business Transformation

Marg Business Transformation

Culture Change Starts with You

culture cm

Many think culture is a deep and complex topic. It helps to break it down into understandable parts.

The first lesson about meaningful culture change is that it starts with you, whether you are a leader, change agent, consultant, or all of the above. When reflecting on culture, many top leaders think about how their team members must change. Individual contributors or other managers may think about how their boss or senior leaders must change. The reality is that intentional culture change can be sparked at any level by one person committing to build relationships, learn, and improve with others. It’s a better path than the frustration and stress associated with judging others and trying to make them change.

Attempting to understand and evolve culture is not for the faint of heart. Culture can be the unstoppable force to maximize your organization’s potential, or it can crush your soul. What mindset and knowledge do you need to understand one of the most powerful forces in organizations and translate that knowledge into meaningful action?

Commit to a Learning Mindset

“Everything someone says and does make sense to them. If you don’t understand it, you have some learning to do.”
–Andy Stanley

Culture is like a puzzle you never completely solve. You may put the pieces together and know more, but there are always parts of the puzzle you don’t even know exist. A commitment to learning is necessary on two significant fronts.

  1. Learn about culture – what it is, how it is created, and how it evolves: The more I understand about the culture, the more I realize how much I still don’t understand. It’s essential to turn away from superficial or exotic solutions and ground yourself in fundamental truths about what culture is, how it is created, and how it evolves. We need frames to help us understand and think about culture so we can cut through the confusion.
    Consider the following resources:

    1. Sign-up for the posts at ConstructiveCulture.com and CultureUniversity.com. Pay special attention to the top posts in the right margin of each blog.
    2. Read Creating Constructive Cultures by Janet Szumal, Ph.D. with Robert Cooke, Ph.D.
  2. Learn from your inner dialogue and remain constructive: We grow up trapped in the expectations of others (parents, friends, classmates, etc.) and then we transition to the working world where the expectations from peers, bosses, and others often close tighter around us. We’re used to trying to fit in as we’re bombarded by cultural norms. One path to understanding culture is to understand the culture battlefield in our mind. Eckart Tolle said, “There is nothing that shows up that is not teaching you something.” What’s driving your thinking and emotions? Where do you sense yourself jumping to a conclusion about others or listening to the self-critical voice in your head? By definition, culture is a group thing, but we can start understanding it by understanding ourselves and the beliefs we hold that others may share.If you change your mindset, it can reduce judgmental inclinations as curiosity takes over with a consistent effort to learn. It is possible to reframe the world to make sense of it as you use the lens of culture. Courage, disciplined action, and the love of others are all necessary to make the most of what you learn.

Courage

“Without courage, we cannot practice any other virtue with consistency. We can’t be kind, true, merciful, generous, or honest.”
–Maya Angelou

A growing appreciation and understanding of culture is of little use without translating it into action. As your knowledge about culture grows, it’s like you have your hand on the rudder of a boat and can have a magnified impact on results.

We learn who we are and what we are capable of through the courage to take the initiative. Courage with culture-related change takes many forms – asking questions, listening, reflecting, involving others, raising a concern, asking for feedback, empowering others, problem-solving, and taking action or not.

The culture change agent will proactively make something happen when everyone else is knowingly or unknowingly preserving the status quo. There is an inherent risk in cutting against the cultural grain, and you will be judged or even punished. It’s essential to be intentional as you reflect, learn, and take action in groups instead of trying to be a maverick.

Persistent and Disciplined Action

“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.”
–Walt Disney

Understand the inevitable culture change grind and be comfortable being uncomfortable. Expect the pushback and roadblocks. You will likely feel like Sisyphus rolling a boulder uphill only to see it roll back down the hill time and time again.

Work through the frustration that will inevitably come by trying anything new and significant. Culture can play out in irrational and unreasonable ways. Don’t expect constructive behavior and approaches to be rewarded. As you encounter obstacles, learn from the inner debate in your mind as you think through approaches to build relationships and take constructive action. You will be tempted to vent your frustration and “go negative,” but doing so rarely pays off. Deliberate, consistent, and constructive action with others is far more likely to be effective.

You need rock-solid perseverance and tenacity grounded in thoughtful action with groups. It is possible to design change efforts to guarantee learning through disciplined cycles of planning, improvement, collective reflection, and refinement of plans.

The Love of Others

The most important part of this culture change agent formula is not the commitment to learning, the courage to take the initiative, or disciplined and persistent action. It’s summed up in a famous quote from Dr. Martin Luther King, “life’s most persistent and urgent question is: what are you doing for others?”

This culture change lesson is about “you,” but the motivation and relentless internal drive must be to help others. The belief in yourself will carry you forward as you see the possibilities to make a difference with others.

“The best way to find yourself is to lose yourself in the service of others.”
–Mahatma Ghandi

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      Marg - Prosci Registration Form
      Full Name of the Participant
      (as you would like it on the certificate)
      Name of the Organization
      Email id for Portal Access
      (personal id can be used as well)
      Email id for correspondence
      Contact Number
      Participant Photograph to be attached
      Linkedln ID
      Session Date
      If the invoice is in the name of the company/payment to be done by company.
      Full Name of company with GST number to be sent
      Complete Address to which invoice is to be sent
      Contact person (at company) for invoice,payment etc
      Mode of payment (bank transfer, cheque issue, credit card etc)
      If the invoice is in the name of the individual/payment done by individual
      Name as you want on the Invoice
      Complete Address to which invoice is to be sent
      Mode of payment (bank transfer, debit/ credit card ; Please note charges of 1%-3.5% shall be applicable for payment done using cards)
      Complete Address to which material needs to be sent

      Note:

      Pre-requisite for session attendance: It is mandatory to finish and submit the Pre-work before the session.

      Cancellation Policy: The registration is for the above workshop. If cancellation notice is received more than 30 calendar days before the program, the program fee is fully refundable or transferable to another session date. If cancellation notice is received within 30 to 15 calendar days of the program start date, the program fee is non-refundable and transferred to a subsequent session. If cancellationnotice is received within 14 calendar days of the program start date, the program fee is non-refundable and 75% can be transferred to a subsequent session (25% change fee).If the session is cancelled by Marg Business Transformation Pvt. Ltd. we will provide the alternate session dates to attend the program. If it is not feasible, then we will initiate the full refund, once we receive back the complete materials from the participant in good condition (if already dispatched).

      Sudeshna Roy Basu

      Co-Founder & CEO

      Industry Experience: Held positions in Strategic Finance and Business Finance (F&A) at Intel, Bangalore, and Glaxo SmithKline, Gurgaon; Chartered Accountant from Kolkata Spearheaded the formation and set up of Marg as a training and consulting organization since 2007. Marg team delivers training and consulting in the areas of soft skills, Finance, and MS Office across all levels of management. Her present responsibilities in Marg include formulating and implementing strategic goals and objectives, Marketing, Business Development, Finance, and HR. Currently, Marg Business Transformation is the authorized affiliate of Prosci Inc (world leaders in Change Management) in the Indian subcontinent. Marg provides change management certification, enterprise training, and advisory services in the field of change management. Emergenetics and Human Synergistics are also couples of global offerings which have been added to the portfolio. Under severe competition, cost challenges, economic scenarios, and pandemics she has enabled Marg to get a niche share in the training market in India ably managing a team of highly professional and experienced trainers and a fast-paced business development team. She is also responsible for future market expansion and getting Marg to the trajectory of growth. Her experience in business finance (management accounting ) roles (at Intel and Glaxo SmithKline) was mainly around annual planning of business, product and promotion strategies, ownership of the brand and product PnL, product launches, pricing, leading short-term and long-term revenue/margin analysis by product/brands/customers, establishing controls frame for sales and marketing groups, transitioning finance roles from other geographies to India, driving decisions of greenfield sites which formed the basis of taking up the challenge to start up an organization.

      Jemimma Flora

      Head Operations

      Hey 👋 I am Flora, Head - of Operations at Marg. Marg found me 6 years ago and the journey still continues to engage and bring the best out of me. I resonate and connect with the Marg values of Integrity, building a fun workplace, and enabling a great learner experience. Leaders at Marg believe and strive to make our workplace engaging, a culture of continuous learning, and enabling everyone to be great leaders at work. I am a big foodie, an avid traveler, and love spending time with loved ones over a good meal or some intense board games. I am passionate about the people I work with and constantly finding ways to tap into their strengths and work on opportunities - enabling holistic people development and a great workplace.

      Bharathi R

      Training Enablement Manager

      Hello 👋🏼, I am Bharathi, Training Enablement Manager at Marg. After having spent 10+ years in various departments across the Banking industry, I am now part of the operations team. What I enjoy the most in Marg is that we strive to do better each day. We capitalize on our team’s strength and put the experience of our clients at the forefront. 

      When am not working, you will find me spending time with my close ones either traveling or watching a movie. I am a yoga freak and do my best to volunteer for various causes whenever I get an opportunity.

      Usha Salian

      Change Ambassador

      Usha comes from a background in business development, sales, and strategic management for over 10+ years. Starting out her career in the insurance space, Usha progressed towards business development in the B2B events space and has handled projects across India, Dubai, Saudi Arabia, Qatar, Kuwait, Bahrain, Kenya, South Africa, and the APAC region.

      With us for over a year, she now aims to make an impact in the corporate development space, changing the way organizations function through handling our flagship Prosci Change Management. In her own words, she says “Working with Marg has been a fantastic and pleasant experience, were

      management doesn’t hesitate to trust you with bigger responsibilities and encourages you to grow always.”  

      Leading by example, Usha has remained at the top of most performance indicators within every organization she has worked, from sales generated to metrics of effort such as highest outreach, call

      time, or quickest conversions. She is an ardent believer in work-life balance and has showcased equal

      attention to other areas of her life, such as fitness, holistic living, and maintaining a positive lifestyle.

      The quote, “Hard work beats talent” doesn’t mean a lack of talent in her case, but attributed to her quality of being relentless, when given a task to perform, or target to achieve. Hence if it’s one quality, among many that shine from her, it’s simply her undying work ethic. In her spare time, she engages in Drama and Theatre.

      K Krishnamurthy [Krish]

      Head MARG Consulting

      With over 25 years of experience in the industry (Operations, Private Equity, Consulting, and Corporate finance), Krish leads Consulting at Marg.

      His focus on Change management has helped many clients develop Change Capability, deliver complex projects, as well as support leadership development in that area. He holds an Experienced Practitioner qualification from Prosci and is also a Prosci Advanced Instructor. He is also a Certified Change Management Professional™, a sought-after Change Management credential, issued by ACMP.

      Krish is also an Accredited Practitioner of Emergenetics – a research-based profiling instrument that addresses thinking and behavior styles. His experience in application of this tool is in supporting Leadership [individuals as well as teams] in self-awareness and subsequent coaching.

      Lastly, with Marg developing solutions for organizations to address Culture, Krish is an Accredited Practitioner of Human Synergistics assessments that help develop and deliver changes to Organizational Culture, Effectiveness, as well as Leadership behaviors and impact.

      He leverages his leadership experience across Indian and global organizations to help deliver results in these areas. His industry experience (has headed Business Lines, as well as Operations, Finance, and HR) has helped him in devising 'Practical' solutions suited to companies of various industries. His prime areas of expertise include Change Management, Culture Change, and Leaders/Leadership Teams Development (Senior Management).

      Martina Ranjeetha

      Manager – Training & Engagement

      Hi, I am Martina, Manager – Training & Engagement, having started my career with HR OPs. Down the lane, I was looking forward to new journey, which is more challenging and also something that I am passionate about, I then Joined MARG which is enabling me to be a great leader with lots of learning also ensuring I don’t lose the passion in this learning Journey😊 I would describe myself as a more resilient and optimistic girl who loves spending time with Family, especially kids😊

      Corrina Kaunds

      Manager - Research & Enablement

      Hi… I am Corrina and part of the Operations Team at Marg. I have past experience in Human Resources, Administration, and Corporate Social Responsibility.  After a break in my career, I joined Marg last year.  Working in Marg has re-energized me because of the passion that effuses through each team member, it just ignites you as well.  The standard of ethics and the quality that Marg stands for is evident in how we liaise with each other and our external stakeholders.  I learned to be a foodie after joining Marg and enjoying all the different cuisines at our Friday team lunches.  I feel valued and honoured to be a part of the Marg family!

      Krithi Thangamma

      Associate - Training & Engagement

      Hey, I am krithi!!😇 I am the Training and Engagement Associate here at MARG. My experience in MARG has in itself been a transformation journey. As my prior experience was in Edtech ( where I was more into customer-centric roles ) and in MARG, it had more to do with the training. So I somewhere had to unlearn and relearn my current profile. Initially getting a hold of my new profile was quite challenging, but now the journey looks smooth with fewer roadblocks. Looking forward to a more fruitful journey.

      Khushboo Gaggar

      Change Ambassador

      Hi, this is Khushboo, I am an Adventure Girl who is always curious to explore new adventures and keep growing in life. I believe in the quote Work Smart and Party Harder😊😁. I believe in quality work. I am blessed to be part of the Marg Family. I am a firm believer in Work-Life Balance which is just so perfect at Marg. It has a great environment for learning and fun. I would love to add immense value in growing Marg to new heights. I love the crazy Marg Team that makes work more fun. Keep Rocking !!!

      Arun

      Chief Learning Ambassador

      An ardent believer in enabling a workplace that vibes with Golden talent experiences, future readiness, tech-enabled and holistic well-being. A passionate learning and people professional with 12+ years of learning in various sectors ranging from GBS, Services, FMCG, Sales, Marketing, Finance, Risk & Human Resources, I bring in a lot of diversity. Leadership styles I resonate with are Situational and Servant Leadership.

      As the Chief Learning Ambassador at Marg, it gives me immense joy to be part of the unique talent needs of our clients across the country and across various sectors. Collaborating with people to fix various talent needs keeps me energized on a daily basis.

      I love cooking and exploring various cultures when I travel. In my free time, you would find me spending time with family, playing games on PS5 or in an intense Badminton game!