Marg Business Transformation

Marg Business Transformation

Manager Effectiveness and Different Ways How HR can improve it

Managers Effectiveness

In recent times, with sweeping digitization and agile initiatives coupled with the move to remote work, the job of managers has dramatically changed. This change has come in three dimensions: power, skills, and structure. Managers now have to think about making their teams successful, rather than being served by them; coach performance, not just oversee tasks; and lead in rapidly changing, more-fluid environments.

These shifts have piled more responsibilities on managers and required them to demonstrate new capabilities. While managers are looking for help and guidance, this is a good opportunity for the HR function to step in and provide a structured framework to continually coach and help managers remain effective.

Let’s take a look at how and where HR can help managers drive better productivity by coaching on the following aspects. –

1. Help managers understand the power shift from “Me” to “we.” HR can play a big role in helping managers think about making teams successful, not being served by them as illustrated by the below examples.

  • My team makes me successful ➡️ I am here to make my team successful.
  • I am rewarded for achieving business goals ➡️ I am also rewarded for improving team engagement, inclusion, and skill relevancy.
  • I control how people move beyond my business function ➡️ I scout for talent and help my team move fluidly for wider opportunities.

2. Help managers understand the skill shift from “task overseer” to “performance coach”. HR can be instrumental in setting expectations with managers that they are expected to coach performance, not just oversee tasks, as mentioned below.

  • I oversee work ➡️ I track outcomes
  • I assess team members against expectations ➡️ I coach them to achieve their potential.
  • I provide work direction ➡️ I provide inspiration, sensemaking, and emotional support.

3. Help managers understand the structural shift from “static and physical” to “fluid and digital”. HR needs to educate managers that they need to adapt to lead in a more fluid environment. Examples include:

  • I set goals and make assessments annually ➡️ I provide ongoing guidance on priorities and performance feedback.
  • I manage an intact team of people in fixed jobs and locations ➡️ My team is fluid, and the workplace is digital.
  • I hold an annual career discussion ➡️ I continually retrain my team and provide career coaching.

No crisis is necessary for HR to transform its practices. Nor should the function focus solely on innovations in hiring. Discretionary effort—by managers who are engaged and willing to give their best—is at the heart of organizational success and managing and developing those managers is the way to drive and sustain that effort. So, the time is ripe for the HR function to move beyond the usual metrics and play an active role in things like leadership development, job design, and knowledge sharing, thereby ensuring their organizations stay competitive.

Sudeshna Roy Basu

Co-Founder & CEO

Industry Experience: Held positions in Strategic Finance and Business Finance (F&A) at Intel, Bangalore, and Glaxo SmithKline, Gurgaon; Chartered Accountant from Kolkata Spearheaded the formation and set up of Marg as a training and consulting organization since 2007. Marg team delivers training and consulting in the areas of soft skills, Finance, and MS Office across all levels of management. Her present responsibilities in Marg include formulating and implementing strategic goals and objectives, Marketing, Business Development, Finance, and HR. Currently, Marg Business Transformation is the authorized affiliate of Prosci Inc (world leaders in Change Management) in the Indian subcontinent. Marg provides change management certification, enterprise training, and advisory services in the field of change management. Emergenetics and Human Synergistics are also couples of global offerings which have been added to the portfolio. Under severe competition, cost challenges, economic scenarios, and pandemics she has enabled Marg to get a niche share in the training market in India ably managing a team of highly professional and experienced trainers and a fast-paced business development team. She is also responsible for future market expansion and getting Marg to the trajectory of growth. Her experience in business finance (management accounting ) roles (at Intel and Glaxo SmithKline) was mainly around annual planning of business, product and promotion strategies, ownership of the brand and product PnL, product launches, pricing, leading short-term and long-term revenue/margin analysis by product/brands/customers, establishing controls frame for sales and marketing groups, transitioning finance roles from other geographies to India, driving decisions of greenfield sites which formed the basis of taking up the challenge to start up an organization.

Jemimma Flora

Head Operations

Hey 👋 I am Flora, Head - of Operations at Marg. Marg found me 6 years ago and the journey still continues to engage and bring the best out of me. I resonate and connect with the Marg values of Integrity, building a fun workplace, and enabling a great learner experience. Leaders at Marg believe and strive to make our workplace engaging, a culture of continuous learning, and enabling everyone to be great leaders at work. I am a big foodie, an avid traveler, and love spending time with loved ones over a good meal or some intense board games. I am passionate about the people I work with and constantly finding ways to tap into their strengths and work on opportunities - enabling holistic people development and a great workplace.

Bharathi R

Training Enablement Manager

Hello 👋🏼, I am Bharathi, Training Enablement Manager at Marg. After having spent 10+ years in various departments across the Banking industry, I am now part of the operations team. What I enjoy the most in Marg is that we strive to do better each day. We capitalize on our team’s strength and put the experience of our clients at the forefront. 

When am not working, you will find me spending time with my close ones either traveling or watching a movie. I am a yoga freak and do my best to volunteer for various causes whenever I get an opportunity.

Usha Salian

Business Development Manager

Usha comes from a background of business development, sales, and strategic management over 10+ years. Starting out her career in the insurance space, Usha progressed towards business development in the B2B events space and has handled projects across India, Dubai, Saudi Arabia, Qatar, Kuwait, Bahrain, Kenya, South Africa, and the APAC region.

With us for over a year, she now aims to make an impact in the corporate development space, changing the way organizations function through handling our flagship Prosci Change Management. In her own words, she says “Working with Marg has been a fantastic and pleasant experience, were

management doesn’t hesitate to trust you with bigger responsibilities and encourages you to grow always.”  

Leading by example, Usha has remained at the top of most performance indicators within every organization she has worked, from sales generated to metrics of effort such as highest outreach, call

time, or quickest conversions. She is an ardent believer in work-life balance and has showcased equal

attention to other areas of her life, such as fitness, holistic living, and maintaining a positive lifestyle.

The quote, “Hard work beats talent” doesn’t mean a lack of talent in her case, but attributes to her quality of being relentless, when given a task to perform, or target to achieve. Hence if it’s one quality, among many that shine from her, it’s simply her undying work ethic. In her spare time, she engages in Drama and Theatre

K Krishnamurthy [Krish]

Head MARG Consulting

With over 25 years of experience in the industry (Operations, Private Equity, Consulting, and Corporate finance), Krish leads Consulting at Marg.

His focus on Change management has helped many clients develop Change Capability, deliver complex projects, as well as support leadership development in that area. He holds an Experienced Practitioner qualification from Prosci and is also a Prosci Advanced Instructor. He is also a Certified Change Management Professional™, a sought-after Change Management credential, issued by ACMP.

Krish is also an Accredited Practitioner of Emergenetics – a research-based profiling instrument that addresses thinking and behavior styles. His experience in application of this tool is in supporting Leadership [individuals as well as teams] in self-awareness and subsequent coaching.

Lastly, with Marg developing solutions for organizations to address Culture, Krish is an Accredited Practitioner of Human Synergistics assessments that help develop and deliver changes to Organizational Culture, Effectiveness, as well as Leadership behaviors and impact.

He leverages his leadership experience across Indian and global organizations to help deliver results in these areas. His industry experience (has headed Business Lines, as well as Operations, Finance, and HR) has helped him in devising 'Practical' solutions suited to companies of various industries. His prime areas of expertise include Change Management, Culture Change, and Leaders/Leadership Teams Development (Senior Management).