Marg Business Transformation

Marg Business Transformation

Boost The Employee Experience For Your Hybrid Teams

Boost The Employee Experience

As companies strive to create a people-centric workplace, employee experience is growing as a top priority – and it’s an expansive one. While there is not one single definition, the employee experience encapsulates what people encounter and observe over the course of their tenure at an organization including onboarding, development, performance management and ultimately, departure.

Now, couple all those touchpoints with additional considerations for remote, in-person and hybrid environments. It’s no wonder that enhancing the employee experience can feel overwhelming, especially for managers who have a lot on their plate!

Still, it is worth taking the time to get it right. Organizations that rank in the top 25% for employee experience see improvements in customer satisfaction, innovation and profitability.

How can you contribute to make the workplace full of more engaging, positive interactions for your team? Start by prioritizing five elements:

  1. Motivate staff with purpose
  2. Create a sense of belonging
  3. Promote a positive mindset
  4. Recognize performance
  5. Nurture growth

#1 Motivate staff with purpose

When employees see that they are making a positive impact in their roles, they tend to be more engaged. As a manager, you can infuse greater meaning into your staff’s work in each interaction with your team. Start at onboarding by explaining how their job supports the vision of the organization. In one-on-ones, team meetings and performance reviews, take time to reinforce how the projects that the team and individuals are working on contribute to the success of the company, including its vision, bottom line, day-to-day activities, stakeholders and future.

#2 Create a sense of belonging

To build community, make time to connect without a “business” agenda on at least a quarterly basis. If your group has a Social preference, you may want to get together more frequently! Gather virtually to accommodate hybrid staff, and if you can make periodic in-person events work, that can also boost connection. In addition to team building, find ways, like using Emergenetics®, to celebrate the strengths and perspectives each person brings to your group. Partner with your team to identify when and how you will collaborate with one another to benefit from your different insights. There is so much value in cognitive diversity. When teams appreciate one another for their differences, it can drive innovation and heighten a sense of belonging.

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#3 Promote a positive mindset

Positivity can be a powerful ally in nurturing staff wellbeing and the employee experience. Try using strengths-based language in each conversation to create an affirming atmosphere. For example, exchanging words like “I can’t” for “I haven’t yet” can reframe mindsets and inspire motivation. Be thoughtful about opportunities to adjust what you say to convey positivity. I also recommend that you adopt a team norm to assume positive intent. By defaulting to the belief that people are trying to be helpful when they share information or feedback, it can be easier to take in a message and channel it toward constructive outcomes.

#4 Recognize performance

Cultivating a sense of accomplishment can improve your employees’ outlooks. When staff believe they are doing great work and making progress on important initiatives, they often feel more motivated and engaged. Make recognition a habit by including it as part of your team and one-on-one meetings to ensure that your people are being celebrated for their achievements. As you acknowledge individuals, I encourage you to honor the contributions of in-person and remote colleagues. Virtual team members can get inadvertently overlooked if managers are not proactive in their approach.

#5 Nurture growth

Most employees want to expand their skillsets in their chosen field (or a new one that interests them). By prioritizing their development, you can promote a positive workplace environment. Throughout their time in your department, ask your coworkers about what competencies they want to build and find opportunities to support your hybrid teams in developing those skills through webinars, conferences, digital courses or classroom trainings. I also invite you to partner with your Human Resources or Learning & Development teams to create growth plans that support everyone in their learning journey.

While you can’t affect every interaction that your people will have at work, as a manager, you still have a lot of influence over the employee experience because of the amount of time you spend with your staff. By prioritizing the recommendations above, you can create a more positive workplace culture where individuals feel connected, engaged and motivated.

Want to learn how you can optimize your team’s experience and improve performance? Download The Hybrid Teams Handbook for Managers or fill out the form below to speak with one of our staff members today.

This article is originally published on Emergenetics.

Sudeshna Roy Basu

Co-Founder & CEO

Industry Experience: Held positions in Strategic Finance and Business Finance (F&A) at Intel, Bangalore, and Glaxo SmithKline, Gurgaon; Chartered Accountant from Kolkata Spearheaded the formation and set up of Marg as a training and consulting organization since 2007. Marg team delivers training and consulting in the areas of soft skills, Finance, and MS Office across all levels of management. Her present responsibilities in Marg include formulating and implementing strategic goals and objectives, Marketing, Business Development, Finance, and HR. Currently, Marg Business Transformation is the authorized affiliate of Prosci Inc (world leaders in Change Management) in the Indian subcontinent. Marg provides change management certification, enterprise training, and advisory services in the field of change management. Emergenetics and Human Synergistics are also couples of global offerings which have been added to the portfolio. Under severe competition, cost challenges, economic scenarios, and pandemics she has enabled Marg to get a niche share in the training market in India ably managing a team of highly professional and experienced trainers and a fast-paced business development team. She is also responsible for future market expansion and getting Marg to the trajectory of growth. Her experience in business finance (management accounting ) roles (at Intel and Glaxo SmithKline) was mainly around annual planning of business, product and promotion strategies, ownership of the brand and product PnL, product launches, pricing, leading short-term and long-term revenue/margin analysis by product/brands/customers, establishing controls frame for sales and marketing groups, transitioning finance roles from other geographies to India, driving decisions of greenfield sites which formed the basis of taking up the challenge to start up an organization.

Jemimma Flora

Head Operations

Hey 👋 I am Flora, Head - of Operations at Marg. Marg found me 6 years ago and the journey still continues to engage and bring the best out of me. I resonate and connect with the Marg values of Integrity, building a fun workplace, and enabling a great learner experience. Leaders at Marg believe and strive to make our workplace engaging, a culture of continuous learning, and enabling everyone to be great leaders at work. I am a big foodie, an avid traveler, and love spending time with loved ones over a good meal or some intense board games. I am passionate about the people I work with and constantly finding ways to tap into their strengths and work on opportunities - enabling holistic people development and a great workplace.

Bharathi R

Training Enablement Manager

Hello 👋🏼, I am Bharathi, Training Enablement Manager at Marg. After having spent 10+ years in various departments across the Banking industry, I am now part of the operations team. What I enjoy the most in Marg is that we strive to do better each day. We capitalize on our team’s strength and put the experience of our clients at the forefront. 

When am not working, you will find me spending time with my close ones either traveling or watching a movie. I am a yoga freak and do my best to volunteer for various causes whenever I get an opportunity.

Usha Salian

Business Development Manager

Usha comes from a background of business development, sales, and strategic management over 10+ years. Starting out her career in the insurance space, Usha progressed towards business development in the B2B events space and has handled projects across India, Dubai, Saudi Arabia, Qatar, Kuwait, Bahrain, Kenya, South Africa, and the APAC region.

With us for over a year, she now aims to make an impact in the corporate development space, changing the way organizations function through handling our flagship Prosci Change Management. In her own words, she says “Working with Marg has been a fantastic and pleasant experience, were

management doesn’t hesitate to trust you with bigger responsibilities and encourages you to grow always.”  

Leading by example, Usha has remained at the top of most performance indicators within every organization she has worked, from sales generated to metrics of effort such as highest outreach, call

time, or quickest conversions. She is an ardent believer in work-life balance and has showcased equal

attention to other areas of her life, such as fitness, holistic living, and maintaining a positive lifestyle.

The quote, “Hard work beats talent” doesn’t mean a lack of talent in her case, but attributes to her quality of being relentless, when given a task to perform, or target to achieve. Hence if it’s one quality, among many that shine from her, it’s simply her undying work ethic. In her spare time, she engages in Drama and Theatre

K Krishnamurthy [Krish]

Head MARG Consulting

With over 25 years of experience in the industry (Operations, Private Equity, Consulting, and Corporate finance), Krish leads Consulting at Marg.

His focus on Change management has helped many clients develop Change Capability, deliver complex projects, as well as support leadership development in that area. He holds an Experienced Practitioner qualification from Prosci and is also a Prosci Advanced Instructor. He is also a Certified Change Management Professional™, a sought-after Change Management credential, issued by ACMP.

Krish is also an Accredited Practitioner of Emergenetics – a research-based profiling instrument that addresses thinking and behavior styles. His experience in application of this tool is in supporting Leadership [individuals as well as teams] in self-awareness and subsequent coaching.

Lastly, with Marg developing solutions for organizations to address Culture, Krish is an Accredited Practitioner of Human Synergistics assessments that help develop and deliver changes to Organizational Culture, Effectiveness, as well as Leadership behaviors and impact.

He leverages his leadership experience across Indian and global organizations to help deliver results in these areas. His industry experience (has headed Business Lines, as well as Operations, Finance, and HR) has helped him in devising 'Practical' solutions suited to companies of various industries. His prime areas of expertise include Change Management, Culture Change, and Leaders/Leadership Teams Development (Senior Management).