Marg Business Transformation

Marg Business Transformation

And Now We Are Finally Here

The point where we as individuals knew we would have to return to the workplace – and as professionals knew we needed to return to the workplace.

If you are a Leader in your organization, here are some thoughts on what you can do to alleviate the disruption that this move to hybrid working will cause.

a) Make your options specific

Hybrid working is new to you and your org and your employees. Consider that they have each made peace with the pandemic in some way [perhaps with emotions included as the pandemic took lives and health from us].

Your employees will want to know what’s on the table [and can be discussed] and what cannot. Make those communications meaningful and complete.

b) Make your communications multi-modal

Prosci’s Change Management thought leadership says to make your communications 5-7 times through different mechanisms and senders for them to land well.

Not all your employees are fully ready to hear “come back to work”. Be patient, repeat the messages, and be consistent.

c) Be Consistent

Yup that’s important. As you try and do the right thing individually, remember that you are rebuilding your organization and it is important that they all hear similar messages.

What will be your Team level norms? Org Norms?

d) Rebuild your culture

These have all been important parts of your organization’s history. Ask yourself what of this you want to build into your organization’s story and narratives.

Human Synergistics, and Edgar Schein, point out that culture is formed often by what leaders focus upon, do, and celebrate. So what of the 18 months do you want to weave into your organizational story as the teams make sense of hybrid working?

e) Managerial Focus -1

Support Managers in helping them establish new rules and rituals. Things that they can use to get work done and maintain their team’s spirits, with some working offline and some online. Your managers need guidance now and it is time for leaders to take the lead. Share best practices. Share examples. Be with them as they bring their teams back.

f) Managerial Focus – 2

Do not take your Managers for granted. Are you sure they – as employees and people – are comfortable with the hybrid model? How have you addressed their concerns? Again Leaders, remember you are a Manager too and one of your roles is ensuring your employees [who are managers] are heard well.

g) Speak many tongues

One of the lessons we learn as we consider the diversity of the cognitive mind, is we need to talk in the language that resonates most with the listeners. Emergentics tells us that we are all brilliant and very different. Some of us like to speak, some like to listen, some like to declare, some are peacekeepers, some like to switch, some like to focus, some like to hear data, some like to listen to the process, some like to hear the people side of it, and some would like to understand why this idea? And what else can we do?

So who will you be talking to? And how?

h) Make it count

What you do now will be remembered as how your organization deals with hybrid working and the continuing fuzzy future. You could have “blamed” the pandemic for many things till now. But this is a conscious move your org is making – that you are making.

So Leaders, make your actions count!

Sudeshna Roy Basu

Co-Founder & CEO

Industry Experience: Held positions in Strategic Finance and Business Finance (F&A) at Intel, Bangalore, and Glaxo SmithKline, Gurgaon; Chartered Accountant from Kolkata Spearheaded the formation and set up of Marg as a training and consulting organization since 2007. Marg team delivers training and consulting in the areas of soft skills, Finance, and MS Office across all levels of management. Her present responsibilities in Marg include formulating and implementing strategic goals and objectives, Marketing, Business Development, Finance, and HR. Currently, Marg Business Transformation is the authorized affiliate of Prosci Inc (world leaders in Change Management) in the Indian subcontinent. Marg provides change management certification, enterprise training, and advisory services in the field of change management. Emergenetics and Human Synergistics are also couples of global offerings which have been added to the portfolio. Under severe competition, cost challenges, economic scenarios, and pandemics she has enabled Marg to get a niche share in the training market in India ably managing a team of highly professional and experienced trainers and a fast-paced business development team. She is also responsible for future market expansion and getting Marg to the trajectory of growth. Her experience in business finance (management accounting ) roles (at Intel and Glaxo SmithKline) was mainly around annual planning of business, product and promotion strategies, ownership of the brand and product PnL, product launches, pricing, leading short-term and long-term revenue/margin analysis by product/brands/customers, establishing controls frame for sales and marketing groups, transitioning finance roles from other geographies to India, driving decisions of greenfield sites which formed the basis of taking up the challenge to start up an organization.

Jemimma Flora

Head Operations

Hey 👋 I am Flora, Head - of Operations at Marg. Marg found me 6 years ago and the journey still continues to engage and bring the best out of me. I resonate and connect with the Marg values of Integrity, building a fun workplace, and enabling a great learner experience. Leaders at Marg believe and strive to make our workplace engaging, a culture of continuous learning, and enabling everyone to be great leaders at work. I am a big foodie, an avid traveler, and love spending time with loved ones over a good meal or some intense board games. I am passionate about the people I work with and constantly finding ways to tap into their strengths and work on opportunities - enabling holistic people development and a great workplace.

Bharathi R

Training Enablement Manager

Hello 👋🏼, I am Bharathi, Training Enablement Manager at Marg. After having spent 10+ years in various departments across the Banking industry, I am now part of the operations team. What I enjoy the most in Marg is that we strive to do better each day. We capitalize on our team’s strength and put the experience of our clients at the forefront. 

When am not working, you will find me spending time with my close ones either traveling or watching a movie. I am a yoga freak and do my best to volunteer for various causes whenever I get an opportunity.

Usha Salian

Business Development Manager

Usha comes from a background of business development, sales, and strategic management over 10+ years. Starting out her career in the insurance space, Usha progressed towards business development in the B2B events space and has handled projects across India, Dubai, Saudi Arabia, Qatar, Kuwait, Bahrain, Kenya, South Africa, and the APAC region.

With us for over a year, she now aims to make an impact in the corporate development space, changing the way organizations function through handling our flagship Prosci Change Management. In her own words, she says “Working with Marg has been a fantastic and pleasant experience, were

management doesn’t hesitate to trust you with bigger responsibilities and encourages you to grow always.”  

Leading by example, Usha has remained at the top of most performance indicators within every organization she has worked, from sales generated to metrics of effort such as highest outreach, call

time, or quickest conversions. She is an ardent believer in work-life balance and has showcased equal

attention to other areas of her life, such as fitness, holistic living, and maintaining a positive lifestyle.

The quote, “Hard work beats talent” doesn’t mean a lack of talent in her case, but attributes to her quality of being relentless, when given a task to perform, or target to achieve. Hence if it’s one quality, among many that shine from her, it’s simply her undying work ethic. In her spare time, she engages in Drama and Theatre

K Krishnamurthy [Krish]

Head MARG Consulting

With over 25 years of experience in the industry (Operations, Private Equity, Consulting, and Corporate finance), Krish leads Consulting at Marg.

His focus on Change management has helped many clients develop Change Capability, deliver complex projects, as well as support leadership development in that area. He holds an Experienced Practitioner qualification from Prosci and is also a Prosci Advanced Instructor. He is also a Certified Change Management Professional™, a sought-after Change Management credential, issued by ACMP.

Krish is also an Accredited Practitioner of Emergenetics – a research-based profiling instrument that addresses thinking and behavior styles. His experience in application of this tool is in supporting Leadership [individuals as well as teams] in self-awareness and subsequent coaching.

Lastly, with Marg developing solutions for organizations to address Culture, Krish is an Accredited Practitioner of Human Synergistics assessments that help develop and deliver changes to Organizational Culture, Effectiveness, as well as Leadership behaviors and impact.

He leverages his leadership experience across Indian and global organizations to help deliver results in these areas. His industry experience (has headed Business Lines, as well as Operations, Finance, and HR) has helped him in devising 'Practical' solutions suited to companies of various industries. His prime areas of expertise include Change Management, Culture Change, and Leaders/Leadership Teams Development (Senior Management).